Frequently Asked Questions (FAQs)

Welcome to the Pet Lux FAQ page! Here, we’ve answered some of the most common questions about our products, orders, and policies.

1. Are returns or exchanges accepted?

All sales at Pet Lux are final. We do not accept returns or exchanges.

However, if your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at petluxx67@gmail.com with your order number and photos of the issue. We will review your claim and may provide a replacement or store credit.

2. How long does it take to process my order?

All orders are typically processed within 3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

3. How long does shipping take?

Once processed, orders are shipped via our carrier and typically arrive within 7–10 business days. Delivery times are estimates and may vary due to carrier delays or other circumstances beyond our control.

4. How can I track my order?

After your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment until it arrives.

5. What should I do if my package is lost or delayed?

If your package is lost or significantly delayed, please contact us at petluxx67@gmail.com, and we’ll assist you in filing a claim with the carrier.

6. How can I contact customer support?

For questions, concerns, or assistance with your order, reach out to us:

📧 Email: petluxx67@gmail.com
📍 Customer Care: Pet Lux
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (local time)

7. Do you ship internationally?

Currently, Pet Lux ships only within [your country]. Stay tuned for future updates regarding international shipping.