Shipping Information

At Pet Lux, we strive to deliver your premium pet products quickly and safely. Please read our shipping details below before placing your order.

Order Processing

• All orders are processed within 3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping & Delivery Times

• Standard shipping typically takes 7–10 business days after processing.

• Delivery times are estimates and may vary due to carrier delays, weather, or other circumstances beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size.

Tracking Your Order

• Once your order ships, you will receive a tracking number via email.

• Use this number to monitor your package until it arrives at your door.

Lost or Delayed Packages

• Pet Lux is not responsible for delays caused by the carrier.

• If your package is lost or significantly delayed, please contact us at petluxx67@gmail.com, and we’ll assist you in filing a claim with the carrier.

Contact Us

For questions regarding shipping, please reach out to our customer care team:

📧 Email: petluxx67@gmail.com
📍 Customer Care: Pet Lux

Thank you for choosing Pet Lux—we’re committed to getting your pet’s products to you safely and efficiently!